Thank you for visiting the Privacy Policy of Scentation Shop. This Privacy Policy explains how Scentation Shop (collectively, “Scentation Shop”, “we”, “us”, or “our”) collects, uses, and shares information about you (“you”, “yours” or “user”) when you access or use our websites (“Services”).

Users are responsible for any third-party data they provide or share through the Services and confirm that they have the third-party's consent to provide such data to us.

Information We Collect
We may collect and combine information about you when you access or use the Services, including:

Contact Information: such as:

• first and last name
• email address
• phone number
• address (street address, city, state, zip code)

Transactional Information: such as items placed in your cart, products purchased, product details, shipping information, purchase price, purchased date and payment information.

How We Use Your Information
We use information we collect about you to provide, maintain, and improve our Services and other interactions we have with you. For example, we use the information collected to:

• Provide and deliver products and services, perform authentication, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and product or Services-related notices;
• Process and deliver shop's news and promotions;
• Respond to your comments and questions and provide customer service;
• Detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property and others.

How We May Share Information
We may share your Personal Information in the following situations:

• Third Party Services Providers. We may share data with authentic payment gateway providers, supplier and shipping agents who complete transactions or perform services on our behalf, such as those that assist us with our business and internal operations like shipping and delivery, payment processing, and fraud prevention;
• To Comply with Local Laws (SG). We may share data to facilitate legal process from lawful requests by public authorities, including to meet national security or law enforcement demands as permitted by law.

Do Not Sell Your Information

At Scentation Shop, our customers are our priority core value. We do not sell or share your information to any third party, including our affiliates or promoters, in any purposes, other than the reasons as in above paragraph.

Data Security
We implement commercially reasonable security measures designed to protect your information. Despite our best efforts, however, no security measures are completely impenetrable.

Data Retention
We store the information we collect about you for as long as necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

EU Privacy Rights
Individuals located in certain countries, including the European Economic Area (EEA) and the United Kingdom, have certain statutory rights under the General Data Protection Regulation (GDPR) in relation to their personal data.

To the extent information we collect is associated with an identified or identifiable natural person and is protected as personal data under GDPR, it is referred to in this Privacy Policy as “Personal Data”.

Data Subject Access Requests

Subject to any exemptions provided by law, you may have the right to request:

• a copy of the Personal Data we hold about you;
• to correct the Personal Data we hold about you;
• to delete your Account or Personal Data;
• to object to processing of your Personal Data for certain purposes;

To access your privacy rights, send us an email at jeff[@]scentation.shop.

We will generally process requests within one month. We may need to request specific information from you to help us confirm your identity and/or the jurisdiction in which you reside. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond.

Legal Bases For Processing Personal Data

We may process your Personal Data under applicable data protection law on the following legal grounds:

• Contractual Necessity: we may process your Personal Data to enter into or perform a contract with you.
• Consent: where you have provided consent to process your Personal Data. You may withdraw your consent at any time.
• Legitimate interest: we process your Personal Data to provide our Services to you such as to provide our online user experience, communicate with you, provide customer service, market, analyze and improve our business, and to protect our Services.

Age Limitations
Our Service is intended for adults ages 18 years and above. We do not knowingly collect personally identifiable information from children. If you are a parent or legal guardian and think your child under 13 has given us information, please email or write to us at the address listed at the end of this Privacy Policy. Please mark your inquiries “COPPA Information Request.”

Changes to this Privacy Policy
Scentation Shop may change this Privacy Policy from time to time. We encourage you to visit this page to stay informed. If the changes are material, we may provide you additional notice to your email address or through our Services. Your continued use of the Services indicates your acceptance of the modified Privacy Policy.

Shop Related News and Promotions
As our customers, we may send you messages via emails, to inform you regarding our promotional events, new arrivals, and any news that related to our online shop. If you would like to hear from us, you may add this address [jeff@scentation.shop] in your contact list, to prevent it dropped in your junk box. If you are no longer interested in receiving our promotional messages, you can reply to our email to inform us.

Storage of Information in the United States
Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States, and that U.S. laws may not afford the same level of protection as those in your country.

Contact Us
If you have questions, comments, or concerns about this Privacy Policy, you may contact us at:

https://scentation.shop/about-us/contact

Last Updated: 14 July 2024